Does anybody have a method to Follow an Asset?
Example, we have (6) locations. Sometimes, a Parent/Staff will have a Student tech device that is expected to be returned or involved in a ticket.
We don’t want a Rule to get notifications on ALL Asset changes. We just want the ability to Follow an Asset. So, if we are expecting something… we can get notified when it happens. Like, the Parent/Staff returns it at one of the school locations… it gets Checked In (which those Rules don’t work very well to begin with… but we don’t want notifications for All).
If there was an option to Follow an Asset, then an Agent/Team expecting something to change with an Asset can just be notified specifically.
Question
Follow an Asset
+7
This functionality you are describing does not currently exist, however, I think this would be a great suggestion to add to our Idea Exchange linked below!
https://community.incidentiq.com/ideas
Please let me know if you have any other questions!
Best,
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