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Is anyone having issues Linking/unlinking devices in Inventory? We go thru the steps & it goes thru but does not change. The Timeline shows it was done but anything unlinked or linked still shows up. This was working last week but appears to be a new issue for our staff.

Yes! We are having the same issue.

Yes, I was having this issue last week.  I put in a ticket last week.  No update.  I would put in a ticket, maybe we can move this along faster.  I have one school building left to get our inventory up to date.

Good morning,

This issue has been reported as a bug, and our internal team is actively working to resolve it. I’ve documented your reports in our bug tracking system, however, please feel free to submit a support ticket as well to receive further updates and notifications as a fix is in the works.

 

Thanks!

 

Best,

Ashley

Hi ​@BBentley 2405c76 hpseagles, ​@christine214 & ​@CRoth 77076eb olsd, I hope you're doing well! I wanted to give you an update on this issue. A hotfix was released today that resolves the problems with linking and unlinking assets. You should now be able to use this functionality as intended. Please let us know if you continue to experience any issues after reviewing.

 

Thanks!

 

Best,

Ashley

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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