​@AWilson 61044d5 shawneeps  Thank you for submitting your question!

Models and Model Categories that the source is Incident IQ Catalog cannot be modified other than their product visibility. 

Custom Models and Model Categories can be modified as you mentioned. I would suggest creating custom models and model categories for those Incident IQ Catalog created ones that are in read only. Additionally you can then turn off the visibility (disable) for those so only the custom created ones are visible.

Does that answer your question?

Thank you!

​@LWoods_iiQ I just recently got off a call with Mike Lund our customer success manager and he advised we shouldn’t create duplicates but I was thinking the same thing.

​@AWilson 61044d5 shawneeps That’s awesome that you were able to connect with your CSM! ​@MLund_iiQ  is awesome!

We discussed and agreed that there are some warnings that to be aware of when duplicating model categories, especially if you already have model categories that exist within conditions of rules. Those will need to be updated to the custom model categories and make sure you are choosing the same ones. We discovered that if you search for model categories, all categories show whether they are visible or not (see screenshot). My suggestion would be to label accordingly to aide in eliminating any confusion.

It is still a recommended solution to accomplish your request, but also realize there are some specific items to pay close attention to when doing so.

Hope this clarifies! Thanks!