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Is there anyway to pull fields from the attached asset into a comment/Shortcut. For example I want to put a comment that auto populates the info like this

 

Name: <Requestor_Name>

Asset: <Asset_Tag>

Serial Number: <Serial_Number>

Mac Address: <Mac_Address>

 

 

This would be a huge help if it is.

 

@RWinchester 977ad07 bcsc At this moment, there is not a way to do that via comment, however you can use them for emails. This would be a great idea for Idea Exchange!! You can submit it here: https://community.incidentiq.com/ideas

@Kathryn Carter How do you do it via email?

@RWinchester 977ad07 bcsc Here is the link to a knowledge base guide: 

 

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