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Populate Comment with Asset Information/ Name

  • September 27, 2023
  • 3 replies
  • 94 views
R
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Is there anyway to pull fields from the attached asset into a comment/Shortcut. For example I want to put a comment that auto populates the info like this

 

Name: <Requestor_Name>

Asset: <Asset_Tag>

Serial Number: <Serial_Number>

Mac Address: <Mac_Address>

 

 

This would be a huge help if it is.

 

Best answer by Kathryn Carter

@RWinchester 977ad07 bcsc Here is the link to a knowledge base guide: 

https://community.incidentiq.com/advanced-ticketing-workflow-80/supported-variable-data-points-for-email-notifications-2789

 

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3 replies

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • 9608 replies
  • September 29, 2023

@RWinchester 977ad07 bcsc At this moment, there is not a way to do that via comment, however you can use them for emails. This would be a great idea for Idea Exchange!! You can submit it here: https://community.incidentiq.com/ideas

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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@Kathryn Carter How do you do it via email?

Kathryn Carter
Forum|alt.badge.img+15
  • Kathryn Carter
  • Community Manager
  • 9608 replies
  • Answer
  • September 29, 2023

@RWinchester 977ad07 bcsc Here is the link to a knowledge base guide: 

https://community.incidentiq.com/advanced-ticketing-workflow-80/supported-variable-data-points-for-email-notifications-2789

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

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