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Question

Staff member cant scan assets???

  • April 2, 2026
  • 1 reply
  • 30 views

We are begining our end of year audit process and i have given the staff instructions on how to verify the assets in there room using the incident iq app. well when they went to scan the asset tag it didnt pop up on mobile but they have claimed there room and in the browser version they cn see all there assets assigned to that room. Any ideas why it would work??

1 reply

CDay_iiQ
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  • Employee
  • April 2, 2026

Hi ​@MNickelson 17015af conroeisd ! When your users navigate to “Search” within the mobile app, are they seeing the ability to scan? Or when they scan, are they not seeing any asset details appear? Let me know and we can take a closer look! Additionally, here is our Knowledge Base Article outlining working with assets in the mobile app, and specifically reviewing Rapid Scan: