I entered about 26 devices in a spare pool. I can see the number of devices but when I click on it, it says No device meets the criteria. I can’t delete the pool because there are devices in it. Does anyone have suggestions - I cleared the cache, different browser, restarted the computer, and refreshed the web page
Solved
Unable to see laptops in Spare pools
Best answer by JustinRaynor_iiQ
Hey
I took a look at this issue and was able to replicate what you were seeing. I made some adjustments with your asset visibility on the backend that looks to have resolved this issue. If you see this happen again, I would recommend putting in a Support ticket so that we can do a deeper investigation on this occurrence.
I saw a big delay earlier this week when I added a device to the spare pool - up to about 30 minutes.
If it’s been that long and the pool still hasn’t updated, might be worth submitting a support ticket. It sounds like you’re having the issue outlined here:
Which should have been corrected by now.
Hello,
Thank you for that. I just checked now and they are all there. It took about an hour and a half for them to populate in the pool.
+12Hey
I took a look at this issue and was able to replicate what you were seeing. I made some adjustments with your asset visibility on the backend that looks to have resolved this issue. If you see this happen again, I would recommend putting in a Support ticket so that we can do a deeper investigation on this occurrence.
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