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Addition to Ticket Type/Model

  • November 19, 2024
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I need Renaissance Place added for Ticket Type/Model. It is currently not available in the Apps tab while logged in as an administrator. I am also unable to add it.

Best answer by Kathryn Carter

​@ELadnier 737a3e4 biloxi Thank you for submitting your question to our community! 😄

Just like ​@AMeyer Greendale Schools said you will need to create that new model. Here is the guide to get that set up: 

https://community.incidentiq.com/asset-management-basics-81/models-tab-241#Adding+a+New+Model

 

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4 replies

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I also need Lexia and Clever added as well.

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If you don’t see an option in that Apps tab, I think you need to create your own custom model - just like you would with hardware/devices. The apps are nice since they include some KB articles and such, so hopefully these resources get added at some point.

Alyssa Meyer - Tech Lady, Superhero & Guru (depending on who you ask)
Kathryn Carter
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  • November 20, 2024

​@ELadnier 737a3e4 biloxi Thank you for submitting your question to our community! 😄

Just like ​@AMeyer Greendale Schools said you will need to create that new model. Here is the guide to get that set up: 

https://community.incidentiq.com/asset-management-basics-81/models-tab-241#Adding+a+New+Model

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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Thanks! This request can be closed as the issue has been resolved. I appreciate the assistance.

Kathryn Carter
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