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Learn how to use the iiQ Community

  • 21 Topics
  • 259 Replies
21 Topics
Deborah Prosser
Deborah ProsseriiQ Community Manager
posted in About this Community
New to the community? Introduce Yourself

Hello and welcome to the Incident IQ Community! 🥳  🎉 We are pleased to be here with you and have a chance to create an ecosystem where all Incident IQ users can connect, collaborate, share knowledge, and learn from each other. This thread is a space for you to share a little more about yourself, your interests, and all the cool iiQ-related things you are up to! Some questions you could answer to get started are below, but please feel free to add anything you’d like to your introduction: What is your name? 👋 What is your job title and where is your district located? 💻 How long have you been using Incident IQ? ⏰ What is 1 way Incident IQ has benefitted your job and workflow? 👍 Anything you’d like the community to know about you? 😊 What are you looking for from this community? 🔎 We look forward to meeting and learning more about you.

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Kathryn Carter
Deborah Prosser
Deborah ProsseriiQ Community Manager
published in About this Community
Why should you join the community?

We are part of many communities, whether they’re made up of family, friends, or shared interests. A community is made up of people who create, communicate, and collaborate together to accomplish more than they could have done alone. We are building an online community that inspires Incident IQ users to learn, educate, and network with one another for achieving more with Incident IQ. In our brand new community you can: Learn more about the Incident IQ platform: discover new features, use cases, tips and tricks  Find answers and solutions to your questions and problems: ask product related questions, help others solve challenges they’re facing, and explore the online knowledge base Be in the know: stay informed about upcoming Incident IQ events and webinars Share knowledge with the community: share best practices, ideas for product enhancements, uses for various Incident IQ applications and integrations and much more Connect with the Incident IQ team directly: Expand your network

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Kathryn Carter
Deborah Prosser
Deborah ProsseriiQ Community Manager
published in About this Community
Community Guidelines

Hello and welcome to the Incident IQ community! For a quick overview of the community, select the article below and familiarize yourself with our community categories. Are you new to the Incident IQ community? Check out this article! Throughout the Incident IQ community, we strive to inspire Incident IQ users to learn, educate, and network with one another for achieving more with Incident IQ.In our community you can: Learn more about the Incident IQ platform: discover new features, use cases, tips and tricks  Find answers and solutions to your questions and problems: ask product related questions, help others solve challenges they’re facing, and explore the online knowledge base Be in the know: stay informed about upcoming Incident IQ events and webinars Share knowledge with the community: share best practices, ideas for product enhancements, uses for various Incident IQ applications and integrations and much more Connect with the Incident IQ team directly: Expand your network

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Deborah Prosser
Deborah Prosser
Deborah ProsseriiQ Community Manager
published in About this Community
How to Change your Username in the Incident IQ Community

 Welcome to the Incident IQ Community!Upon entering the iiQ Community, you will notice that your username has been automatically created for you based on the information within your school district’s Incident IQ system. Along with your profile icon/image, your username is displayed with any post you create in the iiQ Community. If you would like your username to be changed to something else, please email community@incidentiq.com and provide the following information: Email Address Current Username New Username for the Community

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Deborah Prosser
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
posted in About this Community
Questions vs. Discussions

When is a good time to ask a question versus start a discussion/topic within the community? Great question 😉 The question feature should be used when you have a question and are seeking an answer. Maybe you created a ticket template and now you aren’t sure how to implement it. Ask the community! The discussion feature should be used when you want to create a post or share something cool you discovered, like a new workflow for working tickets within your district, the custom fields you are using for your district, or how you are engaging your end users to encourage them to use iiQ. It’s as simple as that.

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JAdkins_iiQ
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
posted in About this Community
Why We Created this Community

No brand, big or small, will survive without a strong community. Let’s face it, our world today is largely virtual - social media, online learning, online shopping, virtual doctors - almost all things can be found digitally. That’s why we created this community! With your help, there are endless options for support and ideas to grow our product, creating effortless streamlined processes to make your school system work more efficiently.  Some of our greatest product updates and new features came directly from your ideas. So we created a space to make it easier to hear directly from you.  There is a lot more coming to Incident IQ and this community is the perfect way for us to share everything with you - product updates & enhancements, events & webinars, tips & tricks, and more.  In addition, you’ll be able to use this community to:  Ask questions, share tips and ideas, and build awesome workflows/templates with the help of others in the community Network with like minded p

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JAdkins_iiQ
Deborah Prosser
Deborah ProsseriiQ Community Manager
posted in About this Community
Community Categories Overview

Get the Lay of the LandBefore you dig in and jump into the community, familiarize yourself with the community structure and the forum that we use.Below are the community categories, and all things Incident IQ should fall into one of them. Welcome Discussions & Tips and Tricks Share tips and best practices, show what you've created and inspire others Events & Webinars Stay informed on upcoming Incident IQ events & see past webinars About this Community Guidelines & important information for using the Incident IQ community Ask the Community Ask a question, share a solution, and reach your goals within these topics Tickets Assets Users Integrations Apps Other You can post Questions and Discussions in any category.Questions are in Q&A format! Solutions can be posted to questions. Questions can have accepted answers that highlight the solution for everyone to easily find. Make sure to mark an answer as accepted if it solves

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Deborah Prosser
Deborah Prosser
Deborah ProsseriiQ Community Manager
posted in About this Community
What can you find in the "Have a Question?" category?

Have you run into any issues while using Incident IQ that you cannot resolve on your own? Or do you have any questions about when, why, and how to use certain features within Incident IQ? Then you’re in the right place - so don’t be shy to ask Keep an eye on questions submitted by others and help them if you can. Odds are they’ve found themselves in the exact same situation as you. Remember, members earn badges for posting & replying 🏆 A few important tips before you submit a question Search first: Chances are that your question has been asked before, or that you might find a good article about it in our Knowledge Base. If you’d like to post a discussion prompt or a question with many possible answers, post it to the “Ask the Community” category instead. If your post is likely to be a feature request or product enhancement idea, then you probably should submit it as an idea in our “Idea Exchange” category. Create a summarizing title. When people read the title, they should be a

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Deborah Prosser
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
posted in About this Community
New to the Community?

Hello and welcome to the Incident IQ Community! We are happy to see you joining the conversation to learn and grow from business professionals like yourself within the community. Before you get started, here are some quick tips to navigate through the iiQ Community: 1. Complete your profile informationOur community is about bringing people together to streamline processes in the K-12 school system. It’s nice to put some information to a name. We have found that the more information you put in your profile, the more likely you are to receive better and quicker replies from other users.  If you have not already done so, navigate to the “My Profile” page to update the following: Add a profile picture (a picture of yourself, a dog, or whatever you would like) Your School District Job Title Tell us a little bit about yourself The city and state where you reside A Signature (a sentence which will appear at the bottom of all of your posts)  2. Use the Search feature before you start

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Hannah Bailey
Hannah BaileyiiQ Community Manager
published in About this Community
Everything you need to know about idea exchange on the Incident IQ Community

Idea ExchangeYour input is very valuable to us, and that’s why we want you to share your ideas for improving the Incident IQ Platform through the community. Idea Exchange is the best place for you to share your ideas and discuss them with other community members and Incident IQ staff. We review all ideas internally to see if there is a demand or to further investigate them. We will also engage with everyone about their ideas to understand your use cases and needs, to help us decide whether we have the bandwidth to implement an idea.The more votes your idea gets, the more likely it is to be implemented! Not only is it important to collect votes for your own ideas, but also to vote for ideas from other users that you would like to see implemented, ensuring the best ideas emerge. Before you submit an ideaSearch (please)We hope you check to see if someone has already submitted an idea similar to yours. 🙂 We sometimes see duplicates within Ideation - so it’s better to spend your time searc

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Hannah Bailey
KHowe
Contributor
KHoweContributor
asked in About this Community
Display name, iiQ community

Is there a way to change our display name in iiQ community? As much as I “love” the display name “KHowe 90708b3 rockland”, it would be nice to have something not so “auto generated”. I see some people with relatively normal looking display names so I figured it might be a thing I just have not seen.     

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Kathryn Carter
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
published in About this Community
The iiQ Newsletter Birthday Edition

The newsletter has officially been around for ONE YEAR! To celebrate our 13th edition, we want to do a little giveaway. If you enjoy reading our monthly community newsletter, we want to know your favorite portion! Maybe you enjoy seeing the events we are attending or helping other iiQ community members.  We will pick a winner in a few weeks to receive some Incident IQ swag! Comment below with your favorite part of the newsletter to enter

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JAdkins_iiQ
Deborah Prosser
Deborah ProsseriiQ Community Manager
published in About this Community
Congratulations to our swag giveaway winners! 🥳

 Congratulations to our swag giveaway winners! 🥳  Congratulations to @TamiRust & @VNelson 633453d nsd for winning the drawing for our community birthday swag giveaway. Incident IQ swag is heading your way soon! 🎁 Thank you for your participation! Earlier this month, the Incident IQ community turned ONE year old. We posted an article highlighting your contributions and achievements from the community’s first year to celebrate the community’s birthday. YOU are what makes the Incident IQ community thrive, and we appreciate you!Thank you to the following community members who took the time to reply in the community birthday article and share their thoughts and experiences on the iiQ community 👏. Community Participants @Ashlee433751 @benthicmp @jclark16 @TAnders @daniel.lopez @NLarson 9604564 kearsarge @aboyd @angiejaeger @JPisani 803812b lcalions @Christy.McElhaney @MD14 @VNelson 633453d nsd @jseitzinger @CWorth 520e232 gtc @Cozmo03 @LBombard 3401ec

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Hannah Bailey
Deborah Prosser
Deborah ProsseriiQ Community Manager
published in About this Community
The Incident IQ community just turned 1! 🥳

We’re celebrating our first year of the Incident IQ community! 🎉 We are grateful to have met 8,500+ iiQ users this past year. We can honestly say that this community would not be what it is today without you! Let’s take a look back at some of our accomplishments from the last year: 🗣️ Together, we’ve created more than 7,500 posts✅ Over 465 problems/questions solved or answered💡 Over 940 ideas submitted👋 More than 17,000 visitors learned from your contributions & interactions🏆 Over 200 badges earned 📈 70+ users have ranked up💻 165+ attendees for Open Office Hours  We love seeing our community members learn, educate, and network with one another to achieve more with Incident IQ. So let’s hear it! Share something you’ve learned from the community this past year using the thread below. We will randomly select users from this thread to receive some Incident IQ swag 🎁 We can’t wait to see what’s in store for the next year!

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Hannah Bailey
Hannah BaileyiiQ Community Manager
published in About this Community
Your chance to review iiQ

Your voice has been critical to our product development over the last five years, and we want to offer you an opportunity and platform to provide honest feedback. We invite you to submit a review on G2, an online review aggregator. Use this link to get started and help others make an informed decision about Incident IQ. 

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Hannah Bailey
Kathryn Carter
Kathryn CarterCommunity Manager
published in About this Community
Search Results Not Displaying Within Community

If your search results are not displayed within the community, here are a few steps you can take to make sure your results are displayed.  Step 1: Your wifi network could be blocking requests. Are you using the school wifi where they have sites blocked? Is your browser showing your site blocked? Try to access the community on a mobile device that is not connected to the same network as your computer. Still unable to search? Try the next step.  Step 2: Try to access the community via incognito. Still unable to search? Try the next step.  Step 3: Try to open the console and see if there are errors shown? (You can access console by right clicking on the screen and clicking on inspect. Go to the console tab and under the red (X). Do note there might be normal errors as well.) If you are still unable to search within the community please email the community support team at community@incidentiq.com

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Kathryn Carter
Deborah Prosser
Deborah ProsseriiQ Community Manager
published in About this Community
New Parts Enhancements!

You Requested and We Delivered! In our former Idea Exchange, many of you suggested several ideas for enhancing Parts. We listened and are thrilled to let you know that 25+ ideas have been developed and implemented within the iiQ platform! Below are a few examples of the most requested features that you can now find within Parts. For more details and specifics on each new enhancement, please visit the What’s New article (Add link). Top Features: Parts Tracking By Location Parts Custom Fields Parts Filtering and Custom Views Enhanced Timelines for Parts Data Parts Analytics Report      And More...  Check out all the new features with Parts and all the April Enhancements:  

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Deborah Prosser
Deborah Prosser
Deborah ProsseriiQ Community Manager
posted in About this Community
Stay Tuned: Ideas from the Previous Idea Exchange will be Migrated to the Community

Important Note: The ideas that were submitted before launching the Community will eventually be migrated over to the new Idea Exchange within the Community. Stay tuned 

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Deborah Prosser
Deborah Prosser
Deborah ProsseriiQ Community Manager
posted in About this Community
What can you find in Events & Webinars?

Let’s get connected! On the Events & Webinars page you can expect the following:  Events & Conferences: Check out where we’re going ✈️  Here you can browse our show schedule to discover where you can learn more about Incident IQ in person. You can even mark your attendance and add events to your personal online calendar. Upcoming Webinars: Learn more about the Incident IQ platform. Discover new features & enhancements, new tools, use cases, best practices, helpful iiQ tips & tricks, and much more!  Past Webinars: If you are unable to attend a webinar, don’t worry! Past webinars will be posted here for you to review at your convenience.  Have a question or want to discuss something?: Each Event & Webinar will have it’s own article on the community. Here, you can ask fellow attendees and community members questions or discuss a topic relating to any Event and/or Webinar of your choosing.  Be in the know! Make sure to check out our Events & Webinar page frequ

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Deborah Prosser
JAdkins_iiQ
JAdkins_iiQiiQ Community Manager
posted in About this Community
Learn About our Badges & Ranks

You may be wondering what all the super cool icons mean that are attached to some of the user profiles. You can accrue these badges and ranks as you start participating in the community. While we are not going to share the secret sauce on the exact way to obtain our ranks and badges, we did want to give you a little insider information on how to start earning them.  What is a badge? 🎖️Badges are automatically awarded to community members when they pass a certain set of conditions, such as asking a question or replying to a discussion. The more you interact, the more detailed your badges get. How are badges awarded?  BADGE DESCRIPTIONS      Asking Questions   Answering Questions   Submitting Ideas      Creating Discussions Replying to Discussions   Annual Memberships  How are points and ranks earned? 🥇 🥈🥉A rank is a system of progression obtained by the amount of points you earn when partic

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JAdkins_iiQ
Deborah Prosser
Deborah ProsseriiQ Community Manager
posted in About this Community
Do I need to contact the iiQ support team or ask the community?

Hello and welcome! The Incident IQ community is the place where users come to communicate, collaborate, and share iiQ knowledge and expertise with each other. It means, here you can ask, find, and answer questions related to different ways of using Incident IQ. Chances are that if you’re asking something– someone’s probably asked and/or answered a question similar to yours😀Incident IQ employees also participate in some discussions, but please note that they are not the primary responders, as we want you all to learn from each other.Are you a parent, guardian, teacher, or student needing support?If you are experiencing issues with the iiQ platform, please direct your questions to your school district’s technology support contact.When to contact the iiQ support team and how to do itYou may have specific questions or are experiencing a problem the community cannot resolve– we’re here to help! We have a dedicated support team that can answer your questions.If you are looking for official,

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Deborah Prosser

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316