Hello and welcome! 

The Incident IQ community is the place where users come to communicate, collaborate, and share iiQ knowledge and expertise with each other. It means, here you can ask, find, and answer questions related to different ways of using Incident IQ. Chances are that if you’re asking something– someone’s probably asked and/or answered a question similar to yours😀

Incident IQ employees also participate in some discussions, but please note that they are not the primary responders, as we want you all to learn from each other.

Are you a parent, guardian, teacher, or student needing support?

If you are experiencing issues with the iiQ platform, please direct your questions to your school district’s technology support contact.

When to contact the iiQ support team and how to do it

You may have specific questions or are experiencing a problem the community cannot resolve– we’re here to help! We have a dedicated support team that can answer your questions.

If you are looking for official, in-depth support (regarding technical questions, features, etc.) or you have run into an issue (error message, features not working, other bugs), please reach out to the Incident IQ support team directly. Login to your iiQ school district’s site, and follow the steps below to access the support link.
 

💻  Click the “Help” button located in the top, right navigation bar

💻  Find the “iiQ Support” box in the pop-up bar. Click “Report an Issue”

⚠️ Our request: if you have already submitted a support ticket, please do not duplicate your question in the community, or vice versa so that we can get to your questions more efficiently by finding them in one place.

Meanwhile, here are some other great ways you can get information and assistance before submitting a ticket:

• Knowledge Base - browse the most popular topics and questions that come up.

• Incident IQ Academy - a self-guided training library with robust courses for requestors, agents, and administrators. 

The entire Incident IQ team is looking forward to supporting you in your success! 😊