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Question

remove reports from email subscription

  • Sep 28, 2026 1:48 PM UTC
  • 3 replies
  • 26 views

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Remove reports from email subscription. I still get reports from the facilities side of incident IQ but we no longer have that subscription. I still get blank reports that I would like to have stopped. I can see them on my export of tickets but I do not know how to stop them. 

 

 

3 replies

Kathryn Carter
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​@JCraft 540c801 aldineisd Thank you for submitting your question to our community! 😄  

Do you know where these jobs were originally created? I think we might need to submit a ticket to support for this issue. 


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These jobs were originally created under my account on the Facilities side of Incident IQ as scheduled ticket exports. Since we no longer have access to that subscription, I cannot get back into the settings to remove or disable them. Please submit a support ticket to have the scheduled jobs stopped.


Kathryn Carter
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​@JCraft 540c801 aldineisd Since you are not an iiQ admin, please have your iiQ admin submit a ticket on your behalf. You are welcome to add this thread for our support team to reference. Thanks!