+10So we are checking our reporting of all tickets and it hasn’t moved in the last three days, I know for a fact I have closed out at least 40 tickets in the last three days, but per report for the weeks window shows same number of closed tickets for a third day in a row ?
Just us, fluke, intended ?
help ?
+6Hi
I hope you’re doing great! Could you please share your district’s name? I’d be more than happy to take a look at the ticket report.
I look forward to hearing from you!
Regards,
Jas
+10
+10
+10
Sample of just some closed today, not showing in reported.
+6Hi
Thank you for sharing the additional information! I have created a support ticket on your behalf. You will receive an email regarding the ticket and can also view it using the bot icon on your dashboard. I’ll keep you updated. If you have any questions or concerns, please let me know. May you have a great rest of your day!
Regards,
Jas
+18
Hi
Thank you for sharing the additional information! I have created a support ticket on your behalf. You will receive an email regarding the ticket and can also view it using the bot icon on your dashboard. I’ll keep you updated. If you have any questions or concerns, please let me know. May you have a great rest of your day!
Regards,
Jas
I think we might be having a similar issue here at Beaverton School District. Edwin provided a solution that’s a bit of a workaround that out IT team wasn’t too fond of. Hoping maybe to piggyback off this to see if maybe we can connect and see if it’s the same issue.
+18Hi
Thank you for sharing the additional information! I have created a support ticket on your behalf. You will receive an email regarding the ticket and can also view it using the bot icon on your dashboard. I’ll keep you updated. If you have any questions or concerns, please let me know. May you have a great rest of your day!
Regards,
Jas
I think we might be having a similar issue here at Beaverton School District. Edwin provided a solution that’s a bit of a workaround that out IT team wasn’t too fond of. Hoping maybe to piggyback off this to see if maybe we can connect and see if it’s the same issue.
Have you submitted a ticket to support yet? I know our team would love to hear from you and get this taken care of! Feel free to add this thread into your ticket for reference for them. 😄
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