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This isn’t a huge deal, just an inconvenience: when adding a new group to the team mapping in Google SSO, running a full sync only initially creates the corresponding team in IIQ, but the team will have 0 members. A 2nd re-run of the last sync is required for the team to actually populate with members. My assumption is that running a sync should both create and populate teams in the same job.

 

Steps to replicate:

  1. Add a new group to the Team Mappings tab of the Google SSO app
  2. Run a full new sync of the Google SSO app
  3. Check the IIQ teams menu. The new team will be created, however it will have 0 members
  4. Go back to the Google SSO app and re-run the last sync
  5. Go back to the IIQ teams menu. The new team will now be correctly populated with members from the Google group.

​@LKnowles 1204319 sblsd Thank you for submitting your question to our community! 😄

I believe this is functioning as intended for your workflow. I would suggest creating the team in iiQ first and then syncing the team into iiQ. Have you seen this section on the KB Guide? It walks you through step by step to get these teams into your system!

I hope this helps! 

​@LKnowles 1204319 sblsd Thank you for submitting your question to our community! 😄

I believe this is functioning as intended for your workflow. I would suggest creating the team in iiQ first and then syncing the team into iiQ. Have you seen this section on the KB Guide? It walks you through step by step to get these teams into your system!

I hope this helps! 

Hey Kathryn, per the doc you linked:

When mapping groups to a team, a team is automatically created within Incident IQ. It is not possible to manually map groups to pre-existing teams.

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