How do assets get created during syncs?

For a sync to create assets automatically, the following options need to be turned on or mapped in app management as detailed in this section of this article:

• The Create asset option must be turned on in the General Settings tab.
• Location mappings, or a default location, must be set in the Location Mappings tab.
• The model of the device must be mapped in the Model Mappings tab.

Please note, if your asset does not have a model associated with it in Google Devices, then the asset cannot be added automatically. However, you can manually create or import the asset into the system to circumvent this issue. During the next system sync, if Incident IQ detects a matching serial number inside of Google Devices, the system will then automatically associate the Google data with this asset.