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Jamf school sync failure

  • October 17, 2024
  • 5 replies
  • 70 views

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I just went to push a Jamf sync and noticed last night’s sync did not run.

The error iiQ is reporting is:  [ GET ** instance name** -- (79.0145 ms) ] {"error":{"code":401,"message":"Version not supported","extra_message":"Illegal version (0)"}}

I read through the knowledge base article for setup, and everything looks correct. I copied/pasted the API key just in case one of us had edited that, but no change.

Best answer by AMeyer Greendale Schools

@jjhays I was able to do the full sync now; hopefully we’re good for a while again!

5 replies

jjhays
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  • Observer
  • October 17, 2024

We are having the same issue in our district. 

I copied the the Network ID, API Key, and the URL and still have the same error message. 

 

In looking through Jamf, I did notice that they have a Beta API 2.0, but “Only limited endpoints are available and endpoints may not work as expected.” So I don’t think trying to switch to that would help. 


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@jjhays Hmmm, hopefully it’s a temporary integration hiccup, then.

Guess I’ll go do some other data diving 😂


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@jjhays I was able to do the full sync now; hopefully we’re good for a while again!


jjhays
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  • Observer
  • October 17, 2024

@AMeyer Greendale Schools Thanks for the heads up! Our sync went through successfully. 


Kathryn Carter
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  • Community Manager
  • October 17, 2024

@jjhays @AMeyer Greendale Schools Glad to hear it is up and working again! 😄