Question

Mosyle Integration working for anyone?

  • 30 November 2023
  • 5 replies
  • 83 views

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I’m wondering if anyone actually has Mosyle integration working. We tried to set it up and get an unauthorized user error. Our ticket with IIQ has been ignored for 2 weeks. I’m wondering if this is a systemic issue and we should just give up or if there is hope that it gets fixed…

 

There are not many settings to change, but if you have any ideas to try (the u/p and key have been reset and re copy/pasted 3 times) we’d love to hear about them.


5 replies

Userlevel 7
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@austin.thomsen Thank you for submitting your question to our community! 😄 

I am following up on this ticket now. We are waiting for our Dev team's update, but the fix should be rolling out soon. We appreciate your patience! 

Userlevel 3
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Is the issue that is being worked on tied to Mosyle’s using a JWT token now? We tried to update our integration with Mosyle as they are phasing out the old method starting in February and we are getting the user authentication error as well.

Userlevel 7
Badge +12

@PBauchan 650c0fd mvsd Please submit a separate support ticket for this issue. Based on my documentation, this fix should be live for @austin.thomsen district. 

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I can confirm that this issue was resolved

Userlevel 7
Badge +12

Thank you for the confirmation @austin.thomsen 😄

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