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This is a general question in regards to changes being made on PowerSchool’s end regarding 3rd party plugins that access via the API.

Recently PowerSchool users received an email from the CEO regarding non-partner plugins. The short of it is, if PowerSchool doesn’t view how data is being handled from a 3rd party as secure they may block that access. There is a lot of ambiguity here. IncidentIQ is not a partner vendor, or at least not listed as one. 

So for IncidenIQ staff, are you aware of this? If so, what are your thoughts and suggestions?

For PowerSchool users who have upgraded to 24.10, have you noticed any issues with the IncidentIQ plugin?

We have not upgraded yet as we want to ensure there are no issues with our integrations.

@JCollinsMPS Thank you for submitting your question to our community! 😄

I followed up with our team, and they would like for you to submit a ticket to support so it can be guided through the proper channels. Please let me know if you have any additional questions but they will be able to dig into this more! 

 

Will do.

@JCollinsMPS Additionally, if you could add the email you received to that ticket, it would be greatly appreciated! 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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