According to the guide, we should see two options:
I don’t see either one after installing the application. I’ve tried different combinations of the two upper checkboxes to try getting it to show up (though, neither should matter).
Am I just insane or is there a legitimate problem here?
(I already know I’m insane, don’t answer that) 🤣
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You can only have one SSO at a time. Are you switching from Google to Rapid Identity? If so, you need to submit a ticket to support so they can (1) address the application problem and (2) help get your authentications switched over.
Thanks!
We aren’t looking to use RI as an SSO, only to sync additional user info - which to my understanding from discussing with others who have done so, and based on the “Enable User Sync” checkbox being separate - should be possible.
I’m happy to submit a ticket for the options not showing up, but we are not looking to switch authentication methods at this time.
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