We have been using IIQ for help desk management and have separate remote assistance software. We have used TeamViewer in the past and are currently using Dameware. We would like to utilize remote software from within the ticket itself and would love any recommendations for currently available integrations with IIQ.
What remote assistance apps have you been using?
VNC has been helpful when we have techs that are at their computers but often times they are on the road at sites directly in front of them.
I have just installed the Microsoft Quick Assist for our Techs to use on Windows Machines, but I haven’t heard yet how it is working for them. I just did this last week.
Let me know if you have any other questions.
@SMillsTVSD and @benthicmp for adding your information here!
We’re using SCCM at our district for Windows devices and it’s limited to just our district staff. Interesting options here though! We’ll be taking a look!
We use Connect Wise Control. At one point it was on the roadmap to be added to iiQ but hasn’t made it yet.