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I didn’t see it but is there a way to create a rule so a fine/fee is automatically added to the ticket when it’s created?  If not I think this would be a good idea

It does not currently. Here is an idea to vote on for that!

 

@ebloomfield33 Thank you for submitting your question to our community! 😄

@jclark is correct and it is not currently supported within our product; however, definitely head to that idea to upvote and comment your use case on! 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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