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Ability to view all the actions associated with a specific category issue from the admin console

  • July 3, 2025
  • 4 replies
  • 84 views

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It would be helpful to have the ability to view all selected actions for a specific category in a list format. Currently, I can only see the total number of actions selected, but not the actual items. To view the selections, I have to scroll through a long list to find what’s been checked off.

Best answer by AMeyer Greendale Schools

Another community member created a Chrome extension that helps with that a bit. The extension gives you a “show active” toggle for resolution actions.

 

 

4 replies

Melissa_iiQ
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  • Employee
  • July 7, 2025

Good Morning ​@MBoxx 927aaea cccsd ! To clarify, you are wanting to run a report on all of the resolution actions used within a ticket?


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To clarify, I’d like to be able to view all resolution actions selected for a specific issue directly within the Admin Console.

Currently, when I navigate to Admin > Issues > Resolution Actions, I can only see the total number of actions selected. It would be much more efficient if I could see a populated list of the specific resolution actions chosen for that issue, rather than having to scroll through the entire list to find the checked items.

Thank you.

 


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Another community member created a Chrome extension that helps with that a bit. The extension gives you a “show active” toggle for resolution actions.

 

 


Melissa_iiQ
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  • Employee
  • July 8, 2025

@MBoxx 927aaea cccsd Unfortunately, there is not a way to achieve this at this time. It would be a good enhancement request!

You could also utilize ​@AMeyer Greendale Schools work around above as well!

Thank you!