Hi! Is it possible to access the Knowledge Base to see public KB articles without having an IQ login? We would like our end users/requesters to have the ability to seek self help articles prior to submitting a ticket.
Solved
Access to Knowledge Base without an IQ login
+2Best answer by Reesa Azar
Hi
Please see the following idea exchange post-https://community.incidentiq.com/ideas/public-knowledge-base-category-article-listing-553. Also, there is a public URL for Knowledge Base that can be sent to users. Hope this helps.
+14Hi
Please see the following idea exchange post-https://community.incidentiq.com/ideas/public-knowledge-base-category-article-listing-553. Also, there is a public URL for Knowledge Base that can be sent to users. Hope this helps.
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