Can notification settings be adjusted for specific Roles or groups of users or is this only adjustable individually by the user?
Solved
Adjust default notifications settings for user Roles
+2Best answer by Belcher.shane
Under administration/site options you have a huge section for notifications that can be modified based on user type, and the role the person has on the ticket:
+7Under administration/site options you have a huge section for notifications that can be modified based on user type, and the role the person has on the ticket:
Shane Belcher
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