We have 3 new IIQ agents in the last 3 months and for the life of me I can not figure out how to get them into the IIQ certification. When they go to the Academy and Dashboard they do not see the certification at the top. They have done all 3 of the agent learning paths, tickets, users and assets but they are still not seeing the option to get agent certified. What are we missing?
Solved
Agent Certification
Best answer by Kathryn Carter
+18Just to confirm they do not see the certification tab at the top.
+18
+1Would you happen to know how long this would take to get done? From the three courses to certifying? I would like to get my team certified but have a 3 hour window for PD
+18+1That is definitely some time. Would you happen to know the run time of all the video content? I know some are 4 minutes but that is subject to shrink or expand based on the content.
+18
+1I am also having this problem - when I click on Certification, the links for Admin/Agent certification are not there. Is there a way to fix this?
+17
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+1
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