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AI helper for the Community

  • March 31, 2025
  • 1 reply
  • 40 views

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Seeing a lot of new ideas/posts that seem familiar, I’ll sometimes go on a chase to find the original - that way it can help answer someone’s question faster. There have been plenty of times also where I have 

 

Cool thought: integrate an AI helper that will suggest posts/ideas that are similar. I know this kind of already exists by searching titles for the same keywords (Related Topics box that pops up when you give your post a Title - see screenshot below). 

It would be more helpful to go into the posts a bit deeper as you fill out the description to potentially find the same issue/idea you’re about to post and summarize it’s content, urge you to vote, or answer your question preemptively. 

 

I feel like a lot of good ideas don’t end up with enough votes because there are duplicates, and searching before posting can be cumbersome since the Community has grown so much.

Best answer by Kathryn Carter

@jclark Thank you for submitting your idea to our Idea Exchange. 😄 

Something really cool is coming from Gainsight (our host for Community) where we are upgrading our search capabilities. In the meantime, I will submit this for the Gainsight Community platform on your behalf! Thanks! 

1 reply

Kathryn Carter
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  • Community Manager
  • 11027 replies
  • Answer
  • March 31, 2025

@jclark Thank you for submitting your idea to our Idea Exchange. 😄 

Something really cool is coming from Gainsight (our host for Community) where we are upgrading our search capabilities. In the meantime, I will submit this for the Gainsight Community platform on your behalf! Thanks!