Solved

Branding change

  • 1 August 2023
  • 5 replies
  • 53 views

Userlevel 1
Badge +2

We’ve recently unveiled a new logo for our district, and I’ve noticed the old logo still hanging out in Incident IQ, how do I go about changing that?

 

icon

Best answer by Kathryn Carter 2 August 2023, 18:33

View original

5 replies

Userlevel 7
Badge +12

@Zane Groven Thank you for submitting your question. 

Where on your site is the old logo? Have you reached out to your CSM yet? 

Userlevel 1
Badge +2

I have not reached out to my CSM yet, I wasn’t aware that this was something I couldn’t do on my own. Our old logo is showing up in the satisfaction surveys that we send out to our users after resolving a ticket.

Userlevel 7
Badge +12

@Zane Groven Have you updated the logo in site options? 

 

Userlevel 1
Badge +2

This is exactly what I needed to find! Thank you!

Userlevel 7
Badge +12

@Zane Groven Happy to help! 😄

Reply