+1Trying to create an Article to add a printer. I have made the category "Printer" . When I select save for the article I have made, a red prompt appears saying to "Select kb category". Nothing I type gives any results. There is nothing to select, so i cannot finish the article.
Best answer by MAdmin 3530b51 kcsdtech
In case anyone finds this and has the same issue the solution is that you need to create a subcategory under the parent. Articles can’t be added to parent categories so only subcategories show up.
+18I am able to replicate this on your site, and it looks like it is not functioning as intended. Please submit a support ticket for this issue. Make sure to add that screenshot!
+18You can submit a ticket through your help flyout on your dashboard within your iiQ site.
+1In case anyone finds this and has the same issue the solution is that you need to create a subcategory under the parent. Articles can’t be added to parent categories so only subcategories show up.
+18
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