Cannot find KB category for article

  • 18 January 2024
  • 3 replies

Trying to create an Article to add a printer. I have made the category "Printer" . When I select save for the article I have made, a red prompt appears saying to "Select kb category". Nothing I type gives any results. There is nothing to select, so i cannot finish the article.



Best answer by Kathryn Carter 22 January 2024, 16:18

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3 replies

Userlevel 7
Badge +12

@SMarion 490b5a6 purcellps Thank you for submitting your question to our community! 😄 

I am able to replicate this on your site, and it looks like it is not functioning as intended. Please submit a support ticket for this issue. Make sure to add that screenshot! 

Link to submit a support ticket?

Userlevel 7
Badge +12

@SMarion 490b5a6 purcellps 

You can submit a ticket through your help flyout on your dashboard within your iiQ site.