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Question

EAW Out of Office

  • May 8, 2025
  • 3 replies
  • 43 views

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Similar to how ticket assignments can be redirected using the out of office function in IIQ Ticketing, can the same be done with an approver for EAW in the Events Module? Does the out of office function already do this? 

 

In other words, our Athletics director is on the approval chain for events at our HS. If he is out of the office, would it be possible for him to setup out of office to redirect those approvals (sent via rules) to someone else? 

3 replies

Melissa_iiQ
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  • Employee
  • May 9, 2025

Good Morning ​@tkazar ! Great question. Since EAW is fired through rules, I would think that the out of office setting would produce the same results. Let me check with our team and follow up asap! 


Melissa_iiQ
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  • Employee
  • May 9, 2025

@tkazar it looks like the out of office feature would not apply to EAW as EAW is based on the approval and not the assignment of the ticket itself.

I hope this makes sense.


Kathryn Carter
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@tkazar This would be a great idea to add to our Idea Exchange!!! https://community.incidentiq.com/ideas