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Export Resolution Action Notes

  • 4 October 2023
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Userlevel 1
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Is there a way that the field for resolution action notes when exported in facilities it can be its own line for each instance? I have only been able export where each note from each ticket lump all together in one line.

For example: the line will read replace faucet and TS-$90.oo on the same cell. Would like these two on seperate lines but still indicating what ticket and location and so forth.

58195 Chief Moses MS Replace Faucet,  TS -$90.00
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Best answer by Hannah Bailey 5 October 2023, 19:51

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Userlevel 7
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@mrodriguez 

There is a site option where you can have multi-row expanded formats for exports. Then when you are exporting that view you have an additional option before exporting. 

 

 

 

 

 

 

Here is an example that I just tested. For Ticket #1979 you can see that my two resolution action were separate by row with the amount of time spent. 


 

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