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How do you contact Incident IQ support after hours? I tried calling their support number and says closed, tried emailing support@incidentIQ.com, as well as logging a Critical Support ticket. Our entire district is down (15K students and 2K staff) and this is the second time we could not log in to our site in several months.

SSO button is missing from the entrance page here also :( 

I had to go in via an admin account that was used before we set up SSO

 


FYI:   Getting notifications its a global issue and IIQ engineering team is looking into it


Received notice the issue has been resolved, tested a couple users and they were able to get in via SSO 


@PTranchida 4235870 rochester @GWade Thank you for coming to community to report your issue. 

We had a partial outage, but all should be able to log on now. Please submit a ticket to support if this continues. 😄


@PTranchida 4235870 rochester @GWade Thank you for coming to community to report your issue. 

We had a partial outage, but all should be able to log on now. Please submit a ticket to support if this continues. 😄

 

First thing I did was submit a ticket to support but as of now been no activity on it, not too happy I had to come here to get answers


@GWade With the influx of tickets, our team is working diligently this morning to reply to everyone. Please only submit a support ticket if the issue continues since I have received word all is working well. Our management team appreciates the paper trail through support tickets, especially if the problem still occurs. However, I am glad to hear your login is up and working now for your district. 😄


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