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Anyone know how not to have the IT tasks show on the employee onboarding email sent to the new hire. Those tasks are internal only. 

 

@jmerwin Thank you for submitting your question to our community! 😄 

I see you are still onboarding HRSD with @Gmartin_iiQ. Since you are using subtickets under an HRSD parent ticket, the internal subtickets are showing on the onboarding email and new hire portal. I know you have a meeting tomorrow where they will address this further. Thanks. 

Thank you @Kathryn Carter 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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