iiQ down?

​@BStead 367a84d nclack Hi! Our team is aware and is currently working on a solution. Thank you for letting us know, and I will get back to you soon with an update. 

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It just came back for me :) Ironically after I posted it I refreshed the status page and saw the listing regarding views having issue. It seems to be more then just views having issues as our whole instance seems unstable at the moment. and I keep getting login expired errors and booted to the login window. 

And back down again. I’ll hold tight and tell my techs to do the same. Thank you! 

Hello ​@BStead 367a84d nclack 

If you are seeing continued issues, I would recommend still getting a support ticket in for that! This way, our team can monitor the extent of the situation! 

Won’t speak for others, but I can’t submit any tickets, including ones for support.

In theory we’ll be back up soon if the issue’s been resolved, though.

​@KellenH_iiQ Is there an email to ticket rule for when my iiq is down and I can’t login to submit a ticket to iiq…. asking for a friend.

​@BStead 367a84d nclack 

You can always email support at support@incidentiq.com! You can keep that info in your back pocket as you pass it along to your friend! 😃

​@KellenH_iiQ Ahh yes the obvious choice of email addresses… Very good. I’ll let my friend know. 😂

​@BStead 367a84d nclack As your friend, things are back up and our team is monitoring the situation moving forward and investigating to what happened.  😄

​@Kathryn Carter Thank you!

​@Kathryn Carter iiQ is being slow and some tickets are not loading and showing as deleted? have others reported issues today? 

Yes ​@BStead 367a84d nclack - we are experiencing this at the moment. One of my Help Desk Agents has now lost access to login (but his permissions are still the same).

We are having issues as well right now

Same issues right now, loading, saving notes ticket creation.  

Hi y’all, we have reported this to our team! Please be on the lookout for an update

Yes it seems none of our agents are able to load / view any tickets, however they can see the list of tickets and load into the system. I don’t know what this looks like from a user perspective.

It would be helpful to update the status page if there is a known issue going on. Thanks. We are having issues loading/working tickets too.

I’m having problems with all of it. Logging into IIQ (it hangs) even after restarting the laptop & then tickets aren’t loading or load really slowly & then I cannot update the tickets.

The status page has been updated. Please make sure to check there for any additional updates.

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I also cannot update assets. Changes save and then when you refresh or go back, all changes are gone.