iiQ Slow/Unresponsive

It seems to be hit or miss at this point. About every third try I can get pages to load.

We are starting to get reports of errors loading pages in IIQ.

We had this for about 3 minutes, but it is now resolved.

Had  a similar hiccup here. Some of my ticket views would load, but not all of them. Couldn’t view tickets to see comments, etc.

Yes, none of my custom ticket views will load. Everything else seems to be working as expected. 

Oh, the issue’s back this morning… ugh. If it’s just custom ticket views I can work around that.

Thank you all for reporting the issues you are experiencing. Our internal team is aware of the site slowness this morning and looking into resolution as soon as possible. 

Please make sure to check the iiQ Status page for updates. 

https://status.incidentiq.com/

Thank you for your patience as our team works through this issue.

​@LWoods_iiQ this is typically my first go-to, except that yesterday and this morning both the status page just shows everything is fine, when it’s not.

Between this post and my other attempts to reach out yesterday, you’re the first/only iiQ employee that has acknowledged the problem for us. While that is appreciated, it’s a little concerning that we were all left hanging yesterday.

This is why it’s hard to go by the status page...

The status dashboard tends to lag 15-30 minutes behind any of us observing the issue. In my experience, status dashboards in general are similarly behind.

I’m with ​@jclark about the lack of acknowledgement. I’m kinda used to it from Google’s status dashboards/public facing channels, but I’d hope for better here!

Suppose I need to make sure I have the support email saved somewhere since I definitely don’t have time for phone calls most days 😅

I would tend to agree, except nobody even acknowledged it yesterday…
I guess it takes a village.

Like several people in this thread, I have also noticed that the IIQ Status Dashboard does not accurately reflect active outages and sometimes fails to acknowledge outages, such as the one we experienced yesterday, June 24th, 2025. We all work in IT and understand that outages happen, but we need to be made aware of issues once they have been reported and verified, so we can properly support our organizations.

I would also like to add that when an outage like the one that occurred on June 11, 2025, is resolved, we get a bit more technical detail about what failed and what change was made to resolve the issue.  

Not to add fuel to the fire, but our CSM thankfully opened a support ticket on our behalf during today’s slowness since we couldn’t, and support has already come back and said it’s been resolved.

Meanwhile… here on this post, we’re told to watch the status page that literally never reflected a problem.

I’m sorry, but that’s a terrible experience.

Thank you so much for your feedback regarding the iiQ Platform Status board and I am so sorry to hear that your experiences have not been positive and response time has not been acceptable. I will be reaching out to our support team with your feedback to see how we can improve this process for our end users.