Question

New Location

Forum|Forum|2 years ago
June 5, 2023
5 replies
96 views

+3

NLosito 5874be6 nbufsd
Observer
12 replies

I am new to Incident IQ. I just made 3 new Administration Locations. I wanted to add rules to these locations like I did for my other locations but the new locations are not appearing. What did I do wrong?

+10

Cozmo03
Participant
160 replies
Forum|Forum|2 years ago
June 6, 2023

When you created the location, did you fill in all the required (red dots) fields? Also did you make it active?

By chance if you check today are they there, maybe it took just a bit of time to sync?

+18

Kathryn Carter
Community Manager
11045 replies
Forum|Forum|2 years ago
June 9, 2023

@NLosito 5874be6 nbufsd I just looked at your site, and it looks like your rules have all your locations. Could you let me know how you figured out the issue? Would you mind sharing how you fixed it?

Thanks @Cozmo03 for jumping in! 😄

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

+18

Kathryn Carter
Community Manager
11045 replies
Forum|Forum|1 year ago
May 22, 2024

@NLosito 5874be6 nbufsd Just wanted to follow up on this thread!

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

+3

NLosito 5874be6 nbufsd
Author
Observer
12 replies
Forum|Forum|1 year ago
May 22, 2024

Yes. Insome cases IIQ takes a few hours to populate

+18

Kathryn Carter
Community Manager
11045 replies
Forum|Forum|1 year ago
May 22, 2024

@NLosito 5874be6 nbufsd An hour is reasonable as it could take that long for site options to go into affect. However, if it is an upwards of 5 hours, I would submit a ticket to support.

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded