I know that it has been reported that there is an intermittent ticket and asset issue, but our created policies/permissions for our agents, staff and students have completed been deleted, which has now completely derailed our settings. Also, the help option in iiQ is no longer available in order to report a problem or create a ticket with iiQ support. Just wondering if anyone else are having the issues along with the reported viewing problem?
Question
Our policies have been deleted
+1
+13Hi
Melissa Hopson- Senior Implementation Specialist
+18
It is likely that this is related to the current issue. You can still call or email our support team to get this issue logged:
+1Our policies have been restored and the seems to be back to normal. Only thing that isn’t there still is the help option. Thank you for such quick responses.
Thanks for linking to the support contact page. Could not figure out how to submit a support request since the help option is now missing.
Waiting for our permissions to be restored. 🤞
Is the status page in that KB correct?
Status incident page: http://status.insided.com/
looks like that is for GainSight.
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Article:
Another screenshot:
Alyssa Meyer - Tech Lady, Superhero & Guru (depending on who you ask)
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