Skip to main content

Greetings,

I’m writing to see if anyone has had issues with knowledge base articles created in their instance were blocked from viewing. We are a boarding school with international students and I recently sent an email out with links to some of our knowledge base articles. We received a handful of tickets from parents of our international students saying they were blocked from viewing. One also sent a screenshot:

 

 

Is there any way that this can be fixed or should I just plan on sending them instructions another way?

@MPeters 48079a4 stjacademy Thank you for submitting your question to our community! 😄

We have security measures in place for anyone outside of the US who is accessing iiQ. If these users are trying to access outside of the US, they must use a VPN to access iiQ. I hope this helps 

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316