This article:
and this article:
Both reference a NAV menu for shortcuts. Does this still exist? If so could you point me in the direction of enabling it? Also, when attempting to affect change on and existing shortcut from within a ticket, the pencil icon now applies the shortcut instead of allowing edit/delete. How does one now change a shortcut?
Best answer by LWoods_iiQ
Thank you!
+13
The permission that enables this feature was turned off. Please see screenshot below.
I toggled it on for your Global Admin permission policy so you should be seeing it now.
Thank you!
Thank you for the response. This doesn’t resolve the issue however. Both KB references show an independent Left Nav option for Shortcuts that I cannot seem to locate. Additionally and more pressing, we cannot delete\modify shortcuts that are text snippet or comments only. Example Shortcut Video
+5
Thank you!
+13
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