Question

Sudden Problem with checkout and Student ID

  • 20 March 2023
  • 7 replies
  • 95 views
M

Suddenly, agents cannot check out a device in Checkin/checkout using a student’s ID.  Is anyone else having this problem?

7 replies

Kathryn Carter
Userlevel 7
Badge +12

@MPerez 15382e6 twpunionschools Thank you for reporting this to us. Our team is currently working to solve this and I will comment back with updates once I get one! 

Kathryn Carter - Community Moderator
M

Thank you!

Kathryn Carter
Userlevel 7
Badge +12

@MPerez 15382e6 twpunionschools Thank you for being patient. I believe this has been resolved! 😄

Kathryn Carter - Community Moderator
Kathryn Carter
Userlevel 7
Badge +12

Hey @MPerez 15382e6 twpunionschools ! @Conita reached out and said you were still having issues. We are working on it now! Thank you for your continued patience.  

Kathryn Carter - Community Moderator
M

Thank you for your help!

Hannah Bailey
Userlevel 7
Badge +14

@MPerez 15382e6 twpunionschools - This issue should be resolved now. 😊

Hannah Bailey - Community Manager
M

Thank you!  We were able to use the checkout as intended yesterday.

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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