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Suddenly, agents cannot check out a device in Checkin/checkout using a student’s ID.  Is anyone else having this problem?

@MPerez 15382e6 twpunionschools Thank you for reporting this to us. Our team is currently working to solve this and I will comment back with updates once I get one! 

Thank you!

@MPerez 15382e6 twpunionschools Thank you for being patient. I believe this has been resolved! 😄

Hey @MPerez 15382e6 twpunionschools ! @Conita reached out and said you were still having issues. We are working on it now! Thank you for your continued patience.  

Thank you for your help!

@MPerez 15382e6 twpunionschools - This issue should be resolved now. 😊

Thank you!  We were able to use the checkout as intended yesterday.

I am currently having this same issue. Any suggestions.

@tsuire Please submit a ticket to support for this so they can revisit the issue. 

 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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