Survey scores in agent reports

  • 6 March 2024
  • 1 reply

Userlevel 1

Hey all! We just implemented Surveys and we see the results by going to Surveys-->Results. When we go to Report by Agent, the overall satisfaction window shows no results for the agents. Granted, there are only 2 completed surveys, is there a reason we cannot see survey results for our agents when viewing agent reports? 


Best answer by Kathryn Carter 7 March 2024, 20:28

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1 reply

Userlevel 7
Badge +12

@JTichavsky 433b89d creighton Thank you for submitting your question to our community! 😄 

Please submit a ticket to support; I have been unable to get this to work on my end, either.