Hey all! We just implemented Surveys and we see the results by going to Surveys-->Results. When we go to Report by Agent, the overall satisfaction window shows no results for the agents. Granted, there are only 2 completed surveys, is there a reason we cannot see survey results for our agents when viewing agent reports?
Solved
Survey scores in agent reports
Best answer by Kathryn Carter
Please submit a ticket to support; I have been unable to get this to work on my end, either.
+18Please submit a ticket to support; I have been unable to get this to work on my end, either.
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