Solved

Tickets not updating

+10

Anyone else or just us, tickets are not updating / closing. Can’t create new tickets.

Best answer by ADeLacy

@Kathryn Carter Looks like it self resolved just now, irony of talking to you guys I guess. Will monitor but can open / close tickets now no issues.

+18

@ADeLacy Thank you for submitting your question to our community! 😄

I have not seen any other reports nor was I able to replicate your issue. Have you logged in/out and cleared your cache recently?

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

+10

@Kathryn Carter yes log out and in, and clear cache, this is happening to all the techs here.

+18

@ADeLacy I would go ahead and call support (if you cannot submit a ticket to them) to get this triaged.

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

+10

@Kathryn Carter Looks like it self resolved just now, irony of talking to you guys I guess. Will monitor but can open / close tickets now no issues.

+18

@ADeLacy Similar to when you can’t find something, as your mom and then it appears. 😉 Glad to hear it!

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

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