Is there any way for an agent to create new ticket resolution actions without making the agent an iiQ administrator?
Solved
Ability for Agent to Create New Ticket Resolution Actions
Best answer by Kathryn Carter
Since resolution actions work directly within the Issues tab, they must have the manage issue permission. I do not believe it is best practice since this permission would give agents access to more than they need.
+18Since resolution actions work directly within the Issues tab, they must have the manage issue permission. I do not believe it is best practice since this permission would give agents access to more than they need.
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