Ability for Agent to Create New Ticket Resolution Actions

  • 28 March 2024
  • 1 reply

Is there any way for an agent to create new ticket resolution actions without making the agent an iiQ administrator?

1 reply

Userlevel 7
Badge +12

@SOuellette 663c2b3 westwood Thank you for submitting your question to our community! 😄

Since resolution actions work directly within the Issues tab, they must have the manage issue permission. I do not believe it is best practice since this permission would give agents access to more than they need.