Is there any way for an agent to create new ticket resolution actions without making the agent an iiQ administrator?
Best answer by Kathryn Carter
View originalIs there any way for an agent to create new ticket resolution actions without making the agent an iiQ administrator?
Best answer by Kathryn Carter
View originalSince resolution actions work directly within the Issues tab, they must have the manage issue permission. I do not believe it is best practice since this permission would give agents access to more than they need.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.