Good Morning ​@JSanic 607fe2f friends  Thank you for your question! Are you referring to adding an external email when working the ticket or cc’ing someone when responding to an iiQ email? 

Screenshot of adding an external email below.

Please let me know. Thank you!

​@Melissa_iiQ 

Hi

I am referring to someone being CC’d when submitting a new ticket. I have tried it and it is not adding them as followers unless they are already in the incident IQ system.

@JSanic 607fe2f friends Ah. Gotcha! Unfortunately, cc’ing an external user to a ticket submitted via email will not add them as a follower. 

I would visit our idea exchange and propose this as a new enhancement/idea!

As a work around, you can add the external user inside the ticket via the ‘followers’ tab, and they will become a follower going forward for that ticket. 

https://community.incidentiq.com/ideas 

Thank you!