Agents and iiQ Administrators separated when assigning tickets

We have the same issue here!

Hi! ​@Steve Rinehart and ​@angiejaeger 

Thank you for submitting your question to our community! 😄 

When going to assign a ticket to a user, instead of switching the role, you can simply select the “x” next to the role to remove it. This will then allow you to search all users in your instance! 

I hope this helps! Let us know if you have any other questions or concerns!

Best,

You can also check out this already open idea in the Idea Exchange!
 

Hi! ​@Steve Rinehart and ​@angiejaeger 

Thank you for submitting your question to our community! 😄 

When going to assign a ticket to a user, instead of switching the role, you can simply select the “x” next to the role to remove it. This will then allow you to search all users in your instance! 

 

 

I hope this helps! Let us know if you have any other questions or concerns!

 

Best,

Thank you, Emily. Is there any way to make the Filter by Role: field blank by default?

Thank you,

Steve Rinehart
Cybersecurity and Help Desk Engineer
Walla Walla Public Schools
Helpdesk: 509.526.6745 or ext. 4357 (HELP) |
helpdesk@wwps.org | https://wwps.incidentiq.com/
Office: 509.526.6758 | srinehart@wwps.org
Address: 364 S Park St, Walla Walla, WA 99362
"Developing Washington's most sought-after graduates"

​@Steve Rinehart Unfortunately, there is not currently a way to change which filter it is defaulting to or to remove it by default. 

If you would like, you could add this in as an enhancement idea in our Idea Exchange. Adding it there allows our product team to get an idea of what enhancements are needed and how it would benefit your district. 

Here is the link to our Idea Exchange if you would like to add it there! 

https://community.incidentiq.com/ideas

Best,