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Allow Custom Field with Multi-select for set times and other option so they can type custom time

  • March 28, 2025
  • 6 replies
  • 99 views
Michelle_Williams
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I would like to be able to add a custom field that uses Mulit-select AND other text box.  Currently I have a custom field called Best Time where users can select a preset time for service.  I would like to be able to offer an “other” choice that would then give a text box for them to type a custom time. Periods are great for middle and high staff but not so much for elementary.

 

Best answer by AMeyer Greendale Schools

Haven’t tried this myself, but maybe you could do 2 custom fields, and use filters to determine which one shows up? That is, if the location for the ticket is an elementary school, field 1 shows up. Then a second condition with field 2 for MS/HS?

S

6 replies

efoxworth_iiQ
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​@Michelle_Williams Thank you for your question. Just to clarify you would like a combination custom field that would include both a select and text box option? 

Michelle_Williams
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Yes

efoxworth_iiQ
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​@Michelle_Williams Thank you for responding, at this time we don’t offer combination custom fields however as a suggested workaround you can could use the combination of a “select field and free text field” . By providing clear instructions in the description box, you can guide end users to make the correct selections or enter the necessary details in the free text field.

Kathryn Carter
A
Mentor
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Haven’t tried this myself, but maybe you could do 2 custom fields, and use filters to determine which one shows up? That is, if the location for the ticket is an elementary school, field 1 shows up. Then a second condition with field 2 for MS/HS?

Alyssa Meyer - Tech Lady, Superhero & Guru (depending on who you ask)
Kathryn Carter
Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • March 28, 2025

​@Michelle_Williams Thank you for submitting your question to our community! 😄 I love this collaboration. ​@efoxworth_iiQ is correct where you cannot offer a combo field but I like where ​@AMeyer Greendale Schools head is at! You could add a condition to the custom field to show whether it is at an elementary school versus middle/high! 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Michelle_Williams
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Thank you, ​@AMeyer Greendale Schools! I’m going to try it out.

Kathryn Carter
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