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Apply Actions via Rules

  • March 31, 2022
  • 2 replies
  • 130 views

bclark
Mentor
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Is it possible to apply Actions via Rules. We have some we use for tracking specific ticket scenarios, but would prefer to use actions rather than tags. You can apply actions under Shortcuts but I’m not finding how to do it via Rule for better automation. Feels like I’m missing something.

Best answer by Kathryn Carter

Here is the idea linked to this question: 

 

2 replies

JAdkins_iiQ
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  • iiQ Community Manager
  • April 4, 2022

@bclark as of right now you can only add comments and resolutions via shortcuts, not rules. This would be a great addition to Idea Exchange!


Kathryn Carter
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  • Community Manager
  • Answer
  • November 22, 2023

Here is the idea linked to this question: