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Apply Actions via Rules

bclark
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Is it possible to apply Actions via Rules. We have some we use for tracking specific ticket scenarios, but would prefer to use actions rather than tags. You can apply actions under Shortcuts but I’m not finding how to do it via Rule for better automation. Feels like I’m missing something.

Best answer by Kathryn Carter

Here is the idea linked to this question: 

 

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    2 replies

    JAdkins_iiQ
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    • JAdkins_iiQ
    • iiQ Community Manager
    • April 4, 2022

    @bclark as of right now you can only add comments and resolutions via shortcuts, not rules. This would be a great addition to Idea Exchange!

    Jessica Adkins - Community Manager
    Kathryn Carter
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    Here is the idea linked to this question: 

     

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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