How do you assign a certain type of ticket to automatically be assigned to a particular agent? Example: JCAMPU or ALIO tickets to auto assigned to one particular agent.
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I was able to get it done with the rules.
What did you use for rules?
- Team Ticket Allocation Rule
Triggers on 'Created'
When
Always
Perform
'Assign to team' Technician Team
-
OPTIONS
Program TeamTriggers on 'Created'
When
Models in Clever, Frontline Education Frontline, ALIO, RAVE, EDgear JCAMPUS
Perform
'Assign to agent' The agent name
Finally, don't process any further rules
Thank you for sharing!! Love seeing this
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