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Automatically Following Ticket After Assigning to Different Agent

  • 30 August 2023
  • 2 replies
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Userlevel 3
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When I assign a ticket to a different agent I am automatically made a follower on that ticket. Is there a way to disable/toggle this feature? 

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Best answer by PBauchan 650c0fd mvsd 30 August 2023, 20:36

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Userlevel 3
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I finally found another thread and associated Idea suggestion that touches upon the issue I brought up in my original post: 

 

Userlevel 7
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@PBauchan 650c0fd mvsd I am so glad you found the idea to upvote 😄

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