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Backdating a ticket

  • March 1, 2025
  • 1 reply
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Good evening,

 

Anyone know a way to “backdate” a ticket?  We have a few tickets that were needed to be documented from an older system.  I tried doing it via API, but it appears to not like that when using the CreatedDate.

 

Thanks

Best answer by Kathryn Carter

​@dshadbolt Thank you for submitting your question to our community! 😄 As far as I am aware, we are unable to do this. You can submit this as an idea to our Idea Exchange. https://community.incidentiq.com/ideas

    S

    1 reply

    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • Answer
    • March 3, 2025

    ​@dshadbolt Thank you for submitting your question to our community! 😄 As far as I am aware, we are unable to do this. You can submit this as an idea to our Idea Exchange. https://community.incidentiq.com/ideas

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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