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can followers on a ticket perform actions?

  • August 22, 2022
  • 3 replies
  • 81 views
B
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  • BFB
  • Observer
  • 32 replies

If not, the only way that there can be more than one active agent on a ticket simultaneously is if we create teams?

Best answer by Kathryn Carter

@BFB Thank you for submitting your question. I have tested this and I do not think they are able to. I continued to get a “Read only” notification on my end. 

    3 replies

    Kathryn Carter
    Forum|alt.badge.img+18
    • Kathryn Carter
    • Community Manager
    • 11024 replies
    • Answer
    • August 25, 2022

    @BFB Thank you for submitting your question. I have tested this and I do not think they are able to. I continued to get a “Read only” notification on my end. 

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    B
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    • BFB
    • Author
    • Observer
    • 32 replies
    • March 26, 2024

    I think that Followers who are Agents can actually preform Actions and add them.

    Kathryn Carter
    Forum|alt.badge.img+18
    • Kathryn Carter
    • Community Manager
    • 11024 replies
    • March 26, 2024

    @BFB Yes, if the follower is an agent. The agent can add actions. 😄

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!


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