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can followers on a ticket perform actions?

  • Aug 22, 2022 11:48 AM UTC
  • 3 replies
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If not, the only way that there can be more than one active agent on a ticket simultaneously is if we create teams?

Best answer by Kathryn Carter

@BFB Thank you for submitting your question. I have tested this and I do not think they are able to. I continued to get a “Read only” notification on my end. 

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      Kathryn Carter
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      • Kathryn Carter
      • Community Manager
      • Answer
      • Aug 25, 2022 1:23 PM UTC

      @BFB Thank you for submitting your question. I have tested this and I do not think they are able to. I continued to get a “Read only” notification on my end. 

      Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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      • BFB
      • Author
      • Observer
      • Mar 26, 2024 3:16 PM UTC

      I think that Followers who are Agents can actually preform Actions and add them.

      Kathryn Carter
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      @BFB Yes, if the follower is an agent. The agent can add actions. 😄

      Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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