If not, the only way that there can be more than one active agent on a ticket simultaneously is if we create teams?
Best answer by Kathryn Carter
View originalIf not, the only way that there can be more than one active agent on a ticket simultaneously is if we create teams?
Best answer by Kathryn Carter
View originalI think that Followers who are Agents can actually preform Actions and add them.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.