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can followers on a ticket perform actions?

  • 22 August 2022
  • 3 replies
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  • BFB
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  • 18 replies

If not, the only way that there can be more than one active agent on a ticket simultaneously is if we create teams?

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Best answer by Kathryn Carter 25 August 2022, 15:23

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Kathryn Carter
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@BFB Thank you for submitting your question. I have tested this and I do not think they are able to. I continued to get a “Read only” notification on my end. 

Kathryn Carter - Community Moderator
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I think that Followers who are Agents can actually preform Actions and add them.

Kathryn Carter
Userlevel 7
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@BFB Yes, if the follower is an agent. The agent can add actions. 😄

Kathryn Carter - Community Moderator

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