Can we just instead default all resolution actions to a text box that agents can fill in with text snippets maybe? Trying to figure out how to make the resolution process go faster and having to click through actions is taking way too long.
Can I just straight up not use resolution actions?
+8
+15There is a site wide setting in your Site Options that says “Require Resolution Actions”, it is on by default, just turn it off.
+8There is a site wide setting in your Site Options that says “Require Resolution Actions”, it is on by default, just turn it off.
This is exactly what I was looking for. Thanks!
+17Thanks
Adding a screenshot and knowledge base guide for reference
Hannah Bailey - Director, Customer Engagement
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